The PeakSpan | Ibbaka Net Revenue Retention Survey Results for 2024 are now available!

Scaling HQ

A trail map of resources purpose-built for resilient value creation.

Scaling HQ is the “scaling headquarters” for proven growth acceleration and scale-up best practices, insights, and tools. The resources here reflect decades of first-hand experience, including those from our vast expert community of proven scale-up operators. Scale sensibly and confidently with PeakSpan.

RESOURCES
•  Master Classes
Growth Parables
Podcasts
COMING SOON
INSIGHTS
SCALEUP SUMMIT
COMING SOON
featured master class
Dr. Andre Martin
Advisor, Author, and former C-Suite L&D and Talent Exec (Accenture, Google, Mars, Nike, Target)

Re-Recruiting Your Team Daily – Developing and Maintaining a Best-in-Class Culture

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The Value Narrative – Integrating Value & Improving Engagement Across the Customer Lifecycle
Karen Chiang & Rashaqa Rahman
Ibbaka
customer success
marketing
post-sales
product
sales
talent
finance
leadership
engineering
PRICING
December 17, 2024
No items found.
Crossing the Chasm: The Documentum Case Study on G2M and Leadership
Jeff Miller
Board Member @ ServiceNow and Former CEO of Documentum
customer success
marketing
post-sales
product
sales
talent
finance
leadership
engineering
PRICING
December 4, 2024
No items found.
Stop Pitching, Start Helping and Win More Deals
Andy Paul
Best-Selling Author and B2B Sales Expert
customer success
marketing
post-sales
product
sales
talent
finance
leadership
engineering
PRICING
November 12, 2024
No items found.
Scaling a Performance Culture
John Hamm
40+ Year Advisor, Author, Board Member, CEO Coach, and Operator
customer success
marketing
post-sales
product
sales
talent
finance
leadership
engineering
PRICING
October 29, 2024
No items found.
Measuring Value and its Impact on Customer Engagement
Karen Chiang & Rashaqa Rahman
Ibbaka
customer success
marketing
post-sales
product
sales
talent
finance
leadership
engineering
PRICING
October 16, 2024
No items found.
The Ultimate Go-To-Market Cheat Sheet
Herb Cunitz
40+ Year Advisor, Board Member, Operator, and Former President at Hortonworks
customer success
marketing
post-sales
product
sales
talent
finance
leadership
engineering
PRICING
October 10, 2024
No items found.
Strengthen Executive Relationships with EBRs & Sponsor Programs
JP Von Halle
20+ Year Customer Success Leader
customer success
marketing
post-sales
product
sales
talent
finance
leadership
engineering
PRICING
October 2, 2024
No items found.
Building and Scaling Organizational Culture
James Isaacs
30+ Year Scale-Up Operator
customer success
marketing
post-sales
product
sales
talent
finance
leadership
engineering
PRICING
September 10, 2024
No items found.
Best Practices for Recruiting Exceptional Go-To-Market Executives
Natalie Ryan, Jack Rossi, and Radley Meyers
SPMB Executive Search
customer success
marketing
post-sales
product
sales
talent
finance
leadership
engineering
PRICING
August 1, 2024
No items found.
Prescriptive Customer Meetings that Drive Success
JP Von Halle
20+ Year Customer Success Leader
customer success
marketing
post-sales
product
sales
talent
finance
leadership
engineering
PRICING
July 25, 2024
No items found.
People-Centric Leadership & Organizational Transformation
Viveka Kymal
Senior Consultant & Facilitator at ReadySet
customer success
marketing
post-sales
product
sales
talent
finance
leadership
engineering
PRICING
July 17, 2024
No items found.
Maximizing Value – The Art of Measurement
Karen Chiang & Rashaqa Rahman
Ibbaka
customer success
marketing
post-sales
product
sales
talent
finance
leadership
engineering
PRICING
June 5, 2024
No items found.
GTM Ops Fireside Chat
Andy Mowat
20+ Year GTM Ops Leader and VP of GTM Ops at Carta
customer success
marketing
post-sales
product
sales
talent
finance
leadership
engineering
PRICING
May 13, 2024
No items found.
The Pricing Dilemma – Pick the Best-Fit Pricing Model
Wei Ke & Kevin Berger
Partners at Oliver Wyman
customer success
marketing
post-sales
product
sales
talent
finance
leadership
engineering
PRICING
April 30, 2024
No items found.
Optimize Pricing & Packaging to Minimize Churn
Steven Forth & Karen Chiang
Founders & Managing Partners at Ibbaka
customer success
marketing
post-sales
product
sales
talent
finance
leadership
engineering
PRICING
March 27, 2024
No items found.
The 6Ps for a Winning GTM Strategy
Vince Beese
25+ Year Sales Advisor, Executive & Leader
customer success
marketing
post-sales
product
sales
talent
finance
leadership
engineering
PRICING
March 6, 2024
No items found.
Blueprint for Creating “Real Customer Success”
JP Von Halle
20+ Year Customer Success Leader
customer success
marketing
post-sales
product
sales
talent
finance
leadership
engineering
PRICING
February 27, 2024
No items found.
Raising Pricing Without Risking Customers
Marcos Rivera
Founder & CEO at Pricing I/O
customer success
marketing
post-sales
product
sales
talent
finance
leadership
engineering
PRICING
February 15, 2024
No items found.
Capturing Lost SaaS Revenue with Optimized Payment Processing
Eric Cohen & Brian Abernethy
Industry Experts
customer success
marketing
post-sales
product
sales
talent
finance
leadership
engineering
PRICING
February 15, 2024
No items found.
The Blueprint for Data-Driven GTM Execution
Marc Diouane
30+ Year GTM Leader & Co-Founder/Co-CEO at Exordiom
customer success
marketing
post-sales
product
sales
talent
finance
leadership
engineering
PRICING
January 30, 2024
No items found.
SaaS Product Marketing Decoded: Powering Startup Success
Janet Jaiswal
4X CMO & Marketing Advisor
customer success
marketing
post-sales
product
sales
talent
finance
leadership
engineering
PRICING
January 18, 2024
No items found.
Own it, or Build it – A Deep-Dive into Category Positioning
David Stillman & Jesse Williams
Founders at Stori
customer success
marketing
post-sales
product
sales
talent
finance
leadership
engineering
PRICING
December 13, 2023
No items found.
Impacting 2024 Growth Through Pricing & Packaging
Steven Forth & Karen Chiang
Founders & Managing Partners at Ibbaka
customer success
marketing
post-sales
product
sales
talent
finance
leadership
engineering
PRICING
November 30, 2023
No items found.
Mental Performance for Executives in Results-Driven Industries
Dr. Fayyadh Yusuf Ph.D.
customer success
marketing
post-sales
product
sales
talent
finance
leadership
engineering
PRICING
November 30, 2023
No items found.
Building a High-Performance GTM Organization
Neej Parikh
3x CRO & Co-CEO @ Exordium
customer success
marketing
post-sales
product
sales
talent
finance
leadership
engineering
PRICING
November 13, 2023
No items found.
Mechanizing GTM Through Sales Playbook Best Practices
Vince Beese
25+ Year Sales Advisor, Executive & Leader
customer success
marketing
post-sales
product
sales
talent
finance
leadership
engineering
PRICING
November 1, 2023
No items found.
Amplify Go-to-Market via Account-Based Marketing (“ABM”)
Carl Tsukahara
8x CMO & PeakSpan Operating Advisor
customer success
marketing
post-sales
product
sales
talent
finance
leadership
engineering
PRICING
October 26, 2023
No items found.
The Essentials of Scaling GTM Enablement
Scott Powell
20+ Years GTM Enablement Leader & Founder of EnablePoint
customer success
marketing
post-sales
product
sales
talent
finance
leadership
engineering
PRICING
October 11, 2023
No items found.
Stella & Dot’s Start-Up to Scale-Up Journey & Leadership Lessons Learned
Jessica DiLullo Herrin
Founder & CEO at Stella & Dot
customer success
marketing
post-sales
product
sales
talent
finance
leadership
engineering
PRICING
October 4, 2023
No items found.
Best Practices for Prospect Conversion & Engagement
Jourdan DuFort
Prospecting Connoisseur
customer success
marketing
post-sales
product
sales
talent
finance
leadership
engineering
PRICING
September 25, 2023
No items found.
Win by Optimizing YOUR Win Rate
Andy Paul & Kyle Williams
Industry Experts
customer success
marketing
post-sales
product
sales
talent
finance
leadership
engineering
PRICING
September 21, 2023
No items found.
Navigating a Cliff Event – Aligning Your Exit Strategy with Your Goals
Matt Wiles & Alyssa Do
Crestone Capital
customer success
marketing
post-sales
product
sales
talent
finance
leadership
engineering
PRICING
September 13, 2023
No items found.
Developing a Blueprint and Scaling a Customer Education Program
Loc H. Nguyen
Decorated Customer Success and Post-Sales Executive
customer success
marketing
post-sales
product
sales
talent
finance
leadership
engineering
PRICING
September 7, 2023
No items found.
Executive Recruiting Best Practices for Scale-Ups
Kraig Ward
Founder & Managing Partner at Bearhug Recruiting
customer success
marketing
post-sales
product
sales
talent
finance
leadership
engineering
PRICING
August 31, 2023
No items found.
Treasury Management Panel
Senior Leaders
Modern Treasury, Treasure, IntraFi
customer success
marketing
post-sales
product
sales
talent
finance
leadership
engineering
PRICING
June 29, 2023
No items found.
Pricing Diagnostics and Rapid Response
Steven Forth & Karen Chiang
Founders & Managing Partners at Ibbaka
customer success
marketing
post-sales
product
sales
talent
finance
leadership
engineering
PRICING
June 14, 2023
No items found.
Scaling Customer Success Impact through Education and Enablement
Loc H. Nguyen
Decorated Customer Success and Post-Sales Executive
customer success
marketing
post-sales
product
sales
talent
finance
leadership
engineering
PRICING
May 24, 2023
No items found.
Using Pricing to Optimize NDR
Steven Forth & Karen Chiang
Founders & Managing Partners at Ibbaka
customer success
marketing
post-sales
product
sales
talent
finance
leadership
engineering
PRICING
April 11, 2023
No items found.
Customer Success Panel
Jasmine Lombardi, Luke Ferrel, & Kristi Faltorusso
Leaders in Customer Success
customer success
marketing
post-sales
product
sales
talent
finance
leadership
engineering
PRICING
April 7, 2023
No items found.
Pricing as a Function of GTM
Simon-Kucher
Global Consultancy
customer success
marketing
post-sales
product
sales
talent
finance
leadership
engineering
PRICING
March 29, 2023
No items found.
Pricing Strategy in an Inflationary Environment
Simon-Kucher
Global Consultancy
customer success
marketing
post-sales
product
sales
talent
finance
leadership
engineering
PRICING
March 29, 2023
No items found.
Building a World Class Channel Strategy
Scott Varner
Chief Partner Officer at Ecwid
customer success
marketing
post-sales
product
sales
talent
finance
leadership
engineering
PRICING
March 29, 2023
No items found.
The Art of Showing Value - Building Culture and Employee Retention
Lauren Davis
President and Principal Consultant - Human Resources Practice at KLJD Consulting
customer success
marketing
post-sales
product
sales
talent
finance
leadership
engineering
PRICING
March 29, 2023
No items found.
How to Create an Amazing Customer Experience
Shep Hyken
Customer Service and Experience Expert, NYT Bestselling Author
customer success
marketing
post-sales
product
sales
talent
finance
leadership
engineering
PRICING
March 29, 2023
No items found.
Create Predictable, Scalable Sales Revenue
Aaron Ross
Advisor, Best-Selling Author, Board Member, Speaker, and Authority on B2B Selling
customer success
marketing
post-sales
product
sales
talent
finance
leadership
engineering
PRICING
March 29, 2023
No items found.
Optimize Post-Sales for Growth Acceleration & Success Despite Market Headwinds
Javed Maqsood
20+ Year Post-Sales Leader & Advisor
customer success
marketing
post-sales
product
sales
talent
finance
leadership
engineering
PRICING
March 16, 2023
No items found.
B2B SaaS Public & Private Market Outlook & Update led by Piper Sandler
Piper Sandler
Investment Bank
customer success
marketing
post-sales
product
sales
talent
finance
leadership
engineering
PRICING
November 23, 2022
No items found.
Lessons Learned from Leading a Great American Company
Jeff Immelt
Former Chairman & CEO at GE and 3x Barron's CEO of the Year
customer success
marketing
post-sales
product
sales
talent
finance
leadership
engineering
PRICING
November 23, 2022
Enterprise
High-Velocity
Mid-Market
SMB
Prepare for Google Analytics 4 led by Relay Insights
Houston Neal and Michael Koploy
Co-Founders of Relay Insights
customer success
marketing
post-sales
product
sales
talent
finance
leadership
engineering
PRICING
November 23, 2022
No items found.
Create a Winning Buying Experience
Andy Paul
B2B Sales Expert & Best Selling Author
customer success
marketing
post-sales
product
sales
talent
finance
leadership
engineering
PRICING
November 23, 2022
Enterprise
High-Velocity
Mid-Market
SMB
The Power of Positioning
Kevin Marasco
CMO at Zenefits and PeakSpan Advisor
customer success
marketing
post-sales
product
sales
talent
finance
leadership
engineering
PRICING
November 10, 2022
Enterprise
High-Velocity
SMB
Mid-Market
The Importance of Knowing Your ICP
Pete Daffern
PeakSpan Operating Partner
customer success
marketing
post-sales
product
sales
talent
finance
leadership
engineering
PRICING
November 10, 2022
Enterprise
High-Velocity
Mid-Market
SMB
The Customer Success Maturity Model: Assessing and Progressing
Nicoal Berryman
National Director of Customer Success at Microsoft
customer success
marketing
post-sales
product
sales
talent
finance
leadership
engineering
PRICING
November 10, 2022
Enterprise
High-Velocity
Mid-Market
SMB
Supercharging Outbound Prospecting
Greg Casale
Founder & CEO of Reveneer
customer success
marketing
post-sales
product
sales
talent
finance
leadership
engineering
PRICING
November 10, 2022
Enterprise
High-Velocity
Mid-Market
SMB
Successfully Scaling Your GTM Strategy
Herb Cunitz
Advisor, Board Member, and Executive
customer success
marketing
post-sales
product
sales
talent
finance
leadership
engineering
PRICING
November 10, 2022
Enterprise
High-Velocity
Mid-Market
SMB
Scaling From $0M to $25M
Scott Leese
Advisor, 2x Author, 3x Founder, 6x Sales Leader
customer success
marketing
post-sales
product
sales
talent
finance
leadership
engineering
PRICING
November 10, 2022
Enterprise
High-Velocity
Mid-Market
SMB
Scaling a Distributed Culture
Adam Harris
Co-Founder & CEO of Cloudbeds
customer success
marketing
post-sales
product
sales
talent
finance
leadership
engineering
PRICING
November 10, 2022
Mid-Market
Enterprise
Sales Triage
Shianne Sampson
Author, Executive, Sales Coach & Startup Consultant
customer success
marketing
post-sales
product
sales
talent
finance
leadership
engineering
PRICING
November 10, 2022
Enterprise
High-Velocity
Mid-Market
SMB
Resilient Leadership
Nikki Watkins
CEO of Tyche Leadership Consulting
customer success
marketing
post-sales
product
sales
talent
finance
leadership
engineering
PRICING
November 10, 2022
Enterprise
High-Velocity
Mid-Market
SMB
Monetizing Innovation - Software Pricing
Dave Clement and Eddie Hartman
Partners, Simon-Kucher & Partners
customer success
marketing
post-sales
product
sales
talent
finance
leadership
engineering
PRICING
November 10, 2022
Enterprise
Mid-Market
SMB
High-Velocity
Maximizing Retention and Accelerating Expansion
Philip Lay
Managing Director & Strategy Advisor, The Chasm Group
customer success
marketing
post-sales
product
sales
talent
finance
leadership
engineering
PRICING
November 10, 2022
Enterprise
High-Velocity
Mid-Market
SMB
Marketing in a Pandemic
Carl Tsukahara
CMO at Optimizely and PeakSpan Advisor
customer success
marketing
post-sales
product
sales
talent
finance
leadership
engineering
PRICING
November 10, 2022
Enterprise
High-Velocity
Mid-Market
SMB
M&A Preparedness
Jeff Laborde
CFO at JAGGAER and PeakSpan Advisor
customer success
marketing
post-sales
product
sales
talent
finance
leadership
engineering
PRICING
November 10, 2022
Mid-Market
Enterprise
M&A Preparedness (Exits & Tuck-In Acquisitions)
Kim Walters and Jef Pfeiffer
Crosslake Technologies
customer success
marketing
post-sales
product
sales
talent
finance
leadership
engineering
PRICING
November 10, 2022
Mid-Market
Enterprise
Inorganic Strategy
Jeff Laborde
CFO at JAGGAER and PeakSpan Advisor
customer success
marketing
post-sales
product
sales
talent
finance
leadership
engineering
PRICING
November 10, 2022
Enterprise
High-Velocity
Mid-Market
SMB
Global Workforce Expansion 101
Tyler Vaughey
CRO at Papaya Global
customer success
marketing
post-sales
product
sales
talent
finance
leadership
engineering
PRICING
November 10, 2022
Enterprise
High-Velocity
Mid-Market
SMB
Crossing the Chasm
Jeff Miller
Entrepreneur, Executive and Investor
customer success
marketing
post-sales
product
sales
talent
finance
leadership
engineering
PRICING
November 10, 2022
Enterprise
High-Velocity
Mid-Market
SMB
Building a World-Class Product Strategy
Milind Kopikare
Former Head of Product @ Qualtrics
customer success
marketing
post-sales
product
sales
talent
finance
leadership
engineering
PRICING
October 19, 2022
Enterprise
High-Velocity
Mid-Market
SMB
Building a World-Class Leadership Team
John Hamm
Career CEO, Executive Coach, Investor, and Board Member
customer success
marketing
post-sales
product
sales
talent
finance
leadership
engineering
PRICING
October 19, 2022
Enterprise
High-Velocity
Mid-Market
SMB
Building a Revenue Machine Through RevOps
Andy Mowat
RevOps/GTMOps Leader, Advisor, Founder/CEO, and PeakSpan GTM Guru
customer success
marketing
post-sales
product
sales
talent
finance
leadership
engineering
PRICING
October 19, 2022
Enterprise
High-Velocity
Mid-Market
SMB
The State of SaaS M&A in 2024: Strategic Planning for an Optimal Exit
Phillip Cunningham
Vice President, Strategic Development & Investor Relations at PeakSpan
customer success
marketing
post-sales
product
sales
talent
finance
leadership
engineering
PRICING
No items found.
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