Strengthen Executive Relationships with EBRs & Sponsor Programs
In this session, JP will spend an hour exploring how to optimize Executive Business Reviews (EBRs) to drive long-term customer success. By focusing on building and maintaining strong relationships with customer executives, this session will equip you with the tools and strategies to enhance business outcomes through effective EBRs. A few topics he’ll cover in this session include:
- An Overview of Prescriptive Customer Meetings to Drive Success
- The Risks of Poor Executive Relationships
- How to Ensure Customer Executives Join Your Executive Business Reviews
- A Proven Template for Executive Business Reviews (to use right away)
- Executive Sponsor Programs to Take Your Business to the Next Level
ABOUT
JP Von Halle
As a reminder, JP boasts over 20 years of expertise in Customer Success Management, Professional Services, and Support. His background includes:
- Splunk, Director of CS Best Practices & Operations: Led strategy/deployment of industry-leading processes and systems for 185 CSMs covering $4B in ARR
- VMware, Head of Strategic Customer Success: Led and developed processes for the team responsible for strategic account satisfaction, renewals, and expansion totaling $100M ARR
- DocuSign, Director of Project Management: Led team deploying solutions for top customers and standardizing the Project Management practice during DocuSign’s historic growth phase
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