Shep is a customer service and experience expert, and the Chief Amazement Officer of Shepard Presentations. He is an award-winning keynote speaker, and a New York Times, Wall Street Journal and USA Today bestselling author of eight books including Moments of Magic®, The Loyal Customer and The Cult of the Customer, to name a few. He is also the creator of The Customer Focus™, a customer service training program that helps clients develop a customer service culture and loyalty mindset.

In 1983 Shep founded Shepard Presentations and since then has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees. Some of his clients include Amazon, American Airlines, AAA, Anheuser-Busch, AT&T, AETNA, Abbott Laboratories, American Express - and that’s just a few of the A’s! His most requested keynote programs focus on customer service, customer loyalty, internal service, customer relations and the customer experience. He is known for his high-energy presentations, which combine important information with entertainment (humor and magic) to create exciting programs for his audiences.