Originally published here.

MELBOURNE – 18 October, 2021 – Cyara, provider of the award-winning Automated CX Assurance Platform, today announced the recipients of the 2021 Cyara CXcellence Customer Awards, also known as the Smileys – an annual award program recognising Cyara customers and partners that have demonstrated exemplary commitments to customer experience (CX) and DevOps best practices and innovations.

Optus received the top award as the Top ANZ/APAC Partner for the 2021 CXcellence Awards due to Optus’ strategic commitment to Cyara in a variety of ways including:

• Fully productising Cyara within its customer experience business portfolio, enabling Cyara to be made available to customers as a complete Optus service, delivered, managed and billed by Optus;
• Utilising Cyara’s solutions internally to ensure that Optus is delivering positive experiences for all of its clients;
• Having more than 10 Optus employees trained and certified on Cyara within the last 12 months, demonstrating excellent commitment towards achieving technical excellence with Cyara’s technology.

“Optus is delighted to receive this award and feel it’s proof of our commitment to customer experience,” said Danny Price, Optus Enterprise’s Vice President Delivery. “Optus supports Australia’s biggest contact centres, meaning that through partners like Cyara we can offer cloud solutions underpinned with automation that allow our clients to respond to their customers’ needs at scale, and when it’s needed the most. As an organisation’s contact centre is often the first point of engagement for their customers – getting this right is critical.”

Other awards were also presented to companies within Cyara’s partner ecosystem that have demonstrated exemplary commitment to expanding and enabling Cyara’s network of customers. The 2021 partner award categories and winners include:

• Top Global Partner: AWS
• Top Global GSI Partner: CapGemini
• Top Americas Partner: Genesys
• Top ANZ/APAC Partner: Optus
• Top EMEA Partner: Genesys EMEA
• Top Delivery Partner: InfinIT

The Cyara CXcellence Awards were presented at Cyara Xchange 2021. The virtual event took place across two days from 13 to 14 October – featuring panels, customer success stories, and insights presented by some of the most forward-thinking CX leaders from across the globe.

Those who were unable to virtually attend Xchange 2021 can find speaker, panel, and training session recordings at the link here: https://xchange2021.cyara.com/agenda.

About Cyara

As the world’s leading Automated CX Assurance platform provider, Cyara accelerates the delivery of flawless customer journeys across digital and voice channels while reducing the risk of customer-facing defects. Every day, the most recognizable brands in the world trust the Cyara Platform to deliver customer smiles at scale. For more information, please visit cyara.com.