Originally published here.

Cyara Automated CX Assurance Platform honored for improving customer service technology and improving the customer experience

REDWOOD CITY, Calif. – August 31, 2021 – Cyara announced today that TMC, a global, integrated media company, has named the Cyara Automated CX Assurance Platform as a 2021 Contact Center Technology Award winner, presented by CUSTOMER magazine.

The Cyara Automated CX Assurance Platform is used by some of the world’s top brands to automate and accelerate testing of the CX they deliver, measure and optimize the quality of digital and voice channels, and assure flawless omnichannel customer journeys from beginning to end. CX experts use Cyara’s cloud-based platform to define customer journeys that Cyara then validates through automated testing of the network, applications, and even back-end data systems that power those journeys. Any issues that a customer may experience throughout their journey are identified so organizations can resolve them before they impact a customer.

“Contact centers are at the heart of the customer experience. Therefore, ensuring customer-facing and back-end contact center systems are functioning as designed is critical to the success of any organization’s CX initiatives,” said Alok Kulkarni, CEO and co-founder of Cyara. “We are proud to be named as a recipient of the TMC Contact Center Technology Award and look forward to continuing to enable our customers to deliver the best CX possible with our Automated CX Assurance platform.”

Delivered in the cloud, the Automated CX Assurance platform is used by design and testing teams as part of their ongoing testing and production monitoring of customer engagement systems. Cyara supports the entire CX software development lifecycle, from design to functional and regression testing, load testing, and production monitoring, ensuring enterprises can build flawless customer journeys across voice and digital channels while reducing the risk of customer-facing defects. The award-winning Cyara Automated CX Assurance Platform enables companies to deliver better CX with less effort, cost, and risk.

“Congratulations to Cyara for being awarded a 2021 CUSTOMER Magazine Contact Center Technology Award. The Cyara Automated CX Assurance Platform has been selected for demonstrating innovation, quality and unique features which have had a positive impact on the customer experience,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize their achievement.”

This 16th-annual Contact Center Technology Award, presented by CUSTOMER Magazine, honors vendors and technologies that have embraced technology as a key tool for customer service excellence. This award distinguishes their success as innovators, thought leaders, and market movers in the contact center and customer care industries.

Results of the 2021 CUSTOMER Contact Center Technology Award will be published in CUSTOMER Magazine online and on TMCnet.

For more information on the Cyara Automated CX Assurance Platform, visit the link HERE.

About Cyara

As the world’s leading Automated CX Assurance Platform provider, Cyara accelerates the delivery of flawless customer journeys across digital and voice channels while reducing the risk of customer-facing defects. Every day, the most recognizable brands in the world trust the Cyara Platform to deliver customer smiles at scale. For more information, please visit cyara.com.

About CUSTOMER

Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit http://www.customer.tmcnet.com.

About TMC

Through education, industry news, live events and social influence, global buyers rely on TMC’s content-driven marketplaces to make purchase decisions and navigate markets. As a result, leading technology vendors turn to TMC for unparalleled branding, thought leadership and lead generation opportunities. Our in-person and online events deliver unmatched visibility and sales prospects for all participants. Through our custom lead generation programs, we provide clients with an ongoing stream of leads that turn into sales opportunities and build databases. Additionally, we bolster brand reputations with the millions of impressions from display advertising on our news sites and newsletters. Making TMC a 360 degree marketing solution, we offer comprehensive event and road show management services and custom content creation with expertly ghost-crafted blogs, press releases, articles and marketing collateral to help with SEO, branding, and overall marketing efforts. For more information about TMC and to learn how we can help you reach your marketing goals, please visit www.tmcnet.com and follow us on Facebook, LinkedIn and Twitter, @tmcnet.

For more information about TMC, visit www.tmcnet.com.

Media Contact:
Laura Asendio
925-271-8220
10Fold Communications for Cyara
cyara@10fold.com

TMC Contact:
Michelle Connolly
Marketing Manager
203-852-6800, ext. 170
mconnolly@tmcnet.com