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Inference
San Francisco, CA
ABOUT

Inference is a leading provider of next-generation, omni-channel Interactive Voice Response/IVR and Intelligent Virtual Agent/IVA solutions that elegantly orchestrate and automate complex customer engagement tasks for clients across a host of industry verticals.

COMPANY STATUS

Acquired by Five9 in 2020

INVESTMENT DATE

2018

TARGET CUSTOMER
ALL
SMB
MID-MARKET
HIGH-VELOCITY
ENTERPRISE
Sector(S)
Customer Experience Management
Cybersecurity & Digital Infrastructure
INVESTMENT TEAM
Phil Dur
Sanket Merchant
Kyle Reitinger
Related Insights & News
5/14/2021
Five9 to Acquire Inference Solutions, the Market Leading Intelligent Virtual Agent Platform
5/14/2021
Inference Solutions Wins AI Breakthrough Award For Best Conversational Interface
5/13/2021
Five9 Agent Assist and Inference Studio Platform Win 2021 BIG Innovation Awards
6/30/2020
DMG Consulting Report Identifies Inference Solutions as the Global Market Share Leader for Virtual Agents
6/30/2020
Five9 Launches Five9 Intelligent Virtual Assistant
5/29/2020
How Intelligent Virtual Agents are Transforming 5 Key Industries in the Wake of COVID-19
5/28/2020
Espresso Capital Extends US$8 Million Credit Facility to Inference Solutions
12/3/2019
Inference Solutions Wins Best in Biz Award for Most Innovative Product of the Year – SMB
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Customer Experience Management
Cybersecurity & Digital Infrastructure