May 14, 2021
XOi Technologies, providers of a cloud-based mobile application that connects field service contractors with an industry-leading online knowledge base, has named Michael Kerstein as the company’s vice president of product. Kerstein will lead XOi’s growing product organization to deliver a portfolio of innovative, scalable customer-based products and enhancements.
“I’m excited about having an immediate impact at XOi, because the potential for field service technology is almost unlimited,” Kerstein said. “New opportunities for growth and technology are opening up all the time in this industry. Because XOi has a unique understanding of the industry and the people who work within it, they’re in position to leverage those opportunities with exciting new innovations.”
“Michael has demonstrated vision and innovation throughout his career.”Aaron Salow, founder and CEO of XOi
His responsibilities as VP of product include scaling and managing the combined product management, UX design and research organizations at XOi; establishing product management best practices across the company; manage product lifecycle to deliver a customer-centric portfolio; prioritize features for development and implementation based on sound financial analysis, while working in conjunction with product engineering on resource allocation; and collaborating with other executives to align business strategy, vision, and long-term product.
“Michael has demonstrated vision and innovation throughout his career,” said Aaron Salow, founder and CEO of XOi. “In addition, he’s proven that he knows how to manage a growing team and achieve excellence in a scalable and profitable manner. This is a big addition to our leadership roster and puts XOi in a position to expand into new markets, continue growing and fulfill its mission to close the skilled trades gap for blue-collar workers.”
Kerstein, a graduate of Indiana University, has more than a decade of product and technology experience. He has held management and leadership positions at West Monroe Partners, Ernst & Young and most recently Uptake, where he was director of product. At Uptake, Kerstein launched multiple enterprise SaaS products in the mining, construction and defense industries and oversaw four years of increased revenue.
XOi is a complete communication tool for field service contractors, empowering techs to securely capture critical jobsite data, launch on-the-job remote support, access relevant equipment documentation and provide customers photos and videos of recommended and completed work. By allowing techs to complete work faster and providing transparency for managers and customers, XOi has equipped contractors to provide industry-leading service and quality during the challenges of 2020.