Jun 04, 2020
As each state adjusts to lifting stay at home orders, PetDesk allows veterinarians flexibility with the first-ever video-integrated client communication platform
SAN DIEGO, May 18, 2020 – PetDesk is making its telemedicine technology, live Video Chat powered by Twilio, available to all customers free for three months thanks to Twilio’s Video Boost Program. Launched in early April to PetDesk customers through a beta program, integrated Video Chat has been able to provide flexibility during a time when veterinary clients stay at home and clinics accommodate innovative ways to extend access to care.
“The past six weeks have proven our telemedicine technology allows clinics customization and the flexibility to securely connect with their clients no matter where they are each located. We accelerated the launch of Video Chat to help customers during this critical time and the Video Boost Program makes the technology even more accessible with three free months of service,” said Taylor Cavanah, CEO of PetDesk. “We are thrilled that Twilio’s program dedicated to supporting healthcare, education and non-profit sectors during COVID-19 includes the essential work of veterinarians.”
With secure Video Chat integrated into the PetDesk platform, clinics now have a secure option for both synchronous and asynchronous communication. With everything contained in a single dashboard, it makes it easy for staff to manage workflows, including scheduling appointments. PetDesk’s Virtual Care options, Two-Way Messaging and Video Chat, allow customers to choose what is best for their patient and client. With the average American spending 5.7 hours a day on their phone and many millennials spending an average of 58 minutes a day texting, clients are already using a convenient communication option that will allow you to connect with them – their cellphone. Being able to launch a Video Chat right from the PetDesk Mobile Health App provides an easy experience for the client and a seamless process for the clinic. Rapid adoption of PetDesk’s Two-Way Messaging continues and today three times as many customers are using Two-Way and messages sent per clinic are up 100% vs. prior to the COVID-19 pandemic.
“We are thrilled that Twilio’s program dedicated to supporting healthcare, education and non-profit sectors during COVID-19 includes the essential work of veterinarians.”Taylor Cavanah, CEO of PetDesk
Since the beta program started a few weeks ago, clinics have been using secure Video Chat to continue delivering top-notch care while meeting social distancing guidelines from the CDC and AVMA. Average appointment times are 26 minutes and use cases during the COVID-19 pandemic have included: doctors working from home, curbside appointments while allowing clients to watch the patient’s in-clinic exam, and pets being evaluated from the comfort of their home to keep high-risk pet parents safe. “Video Chat has enabled us to connect with clients in the exam room while we are working with curbside only appointments. Nothing can replace the personal interaction, but having them see and hear us in real-time has been a game-changer,” said Elizabeth Chapman DVM, Owner Just Cats Clinic.
PetDesk customers can easily implement Video Chat thanks to PetDesk’s customized onboarding and training services. For free resources about implementing veterinary telemedicine tools and offer details, visit the PetDesk blog.
PetDesk, an industry leader in veterinary client communication software, has helped over 2,100 veterinary practices streamline business with simple software solutions that help pet parents stay current and pet care providers stay connected. The PetDesk Experience has garnered more than 1.5 million app users and a 5-Star Capterra rating by offering powerful features including a 5-Star Rated Pet Health Mobile App and industry-leading customer support. The 100,000 reviews across the App and Google Play Stores are evidence of PetDesk’s commitment to connecting pet owners to pet care providers. Founded in 2013, PetDesk secured a Series-B Investment of $12 million from Silicon Valley-based PeakSpan Capital in December 2018. Headquartered in San Diego, PetDesk has more than 70 employees and proudly supports a gender-balanced and pet-friendly workforce. For more information about PetDesk, visit www.petdesk.com.