Introducing JRNI Analytics

Jun 03, 2020

From the JRNI blog:

As you’ve probably heard from us in the past, we believe strongly in the importance of analytics. Why? Because getting insight about the one-to-one and one-to-many experiences you provide your customers can help you:

  • Increase conversions
  • Reveal hidden trends
  • Improve customer experience
  • Optimize your workforce
  • Track progress against KPIs

And now, thanks to the release of our newest product: You can do all these things with JRNI.

Today, we’re excited to announce the availability of JRNI Analytics, our industry-leading tool to help you get the most value out of your data. We designed JRNI Analytics so that you can see the story behind the statistics – and use that information to make decisions and take actions. Join us at our upcoming webinar – June 10 – to learn more!

Can’t wait that long? Keep reading for a glimpse into what you can do with our new tool.

Get insights without expertise

We designed JRNI Analytics so that it can be used by anyone. Don’t have reporting skills? No problem. Get a library of report and visualization templates that tell you exactly what you need to know without any report building or configuration.

Understanding past trends is essential for making good decisions. JRNI Analytics gives you date comparison reports that show you performance across time periods and compared to previous time periods, so you can uncover seasonal trends that inform your future actions.

Receive alerts and notifications about important KPIs

The last thing you want to do when analyzing data is to drown in a sea of too much information. With JRNI Analytics, you can set alerts and receive notifications so that you can always find the signal in the noise. Set custom KPIs and get alerted when your numbers drift below or above them.

Answer questions we haven’t thought of yet

Although JRNI Analytics comes with dozens of preconfigured reports, we also give you the ability to build your own. If you want full control over your analytics, you can have it. Customize dashboards and reports to your heart’s content!

Track revenue and conversions

Measuring ROI is crucial to any business strategy. JRNI Analytics tells you what you need to know about the revenue and conversions that are driven by the personalized experiences you’re providing your customers.

Understand wait time

How long are customers waiting to be served – and how long does it take to address their needs? JRNI Analytics gives you key insights on where you need to improve customer experience.

Get insight into staff capacity

Too busy, not busy enough? JRNI Analytics provides capacity analysis reports that show you the gaps in your workforce planning so that you can fix it at the store, regional, and staff-member level.

Source: Introducing JRNI Analytics